JWF Technologies, Inc. Privacy Notice

Last Updated Date: July 31, 2026

This Privacy Notice (the “Privacy Notice” or “Notice”) is to inform you how JWF Technologies, Inc. and its affiliates (collectively, “JWF” or “we” or “us”) will collect, transfer, store, and/or use (“process”) personal information, including personally identifiable information, that you submit or we collect through our website, located at <www.jwftechnologies.com> (the “Website”).

This Notice is subject to our Terms and Conditions, available at https://www.jwftechnologies.com/terms-and-conditions, which are incorporated herein by reference. Please read it carefully. By using the Website, you understand and are accepting the practices described in this Notice and accept its terms. You also give your express permission for us to process personal information in accordance with this Notice.

We reserve the right to modify or amend this Notice at any time to reflect changes in our personal information practices or applicable law. Should it be necessary to do so, will notify you and/or request your express consent, if required, of any material changes to this Notice by posting such changes at the Website or by other acceptable means. Each version of the Notice is identified at the top of the page by its Last Updated date. Your continued use of the Website after changes have been posted constitutes your acceptance of the Notice as amended for personal information collected going forward, unless additional consent is required under applicable law. If you do not agree to the terms of our Notice, please do not use the Website or provide us your personal information.

Collection and Use of Personal Information

We collect most of the personal information about you directly from you via our Website.

Personal Information That You Provide To Us. You may provide us with the following personal information: name, email address, telephone number, mobile telephone number, and any other information you provide when you communicate with us.

This includes information collected directly from you when you provide it to us, such as information that you provide by filling in forms on our Website. This includes the following:

Contact Us: If you choose to submit information to us via our Contact Us page, we will collect your name, email address, phone number, company name (optional), industry of interest (optional), how you heard about us (optional), and any additional information you choose to provide, including supporting documentation.
Gas Spring Design Request: If you submit the form for Gas Spring Design Assistance, we will collect your name, program number, email address, shelf location, type of simulation request, input geometry, revisions to existing designs (if applicable), and any additional information you choose to provide.
Marketing Communications: If you sign up to receive our marketing emails or we otherwise have your consent, we will collect and use your email address to send you emails about new products, special offers, and other information. If you no longer wish to receive these communications, you can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of the newsletter. Alternatively, you can opt out of receiving our newsletter by contacting us at the contact information under “Contact Us” below. Please note that you may continue to receive certain transactional or account-related communications from us. From time to time, we may ask you to confirm or update your marketing preferences if you instruct us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business. To opt out of the sharing of your information for these purposes, please contact us at info@jwftechnologies.com.
Chatbot. If you choose to engage with our chatbot, we may collect any information you may provide. We use the information you provide through the chatbot to route your inquiry to the appropriate team member, respond to your request, provide you with information regarding our products and services, and otherwise communicate with you as appropriate based on your selection. Our chatbot does not use artificial intelligence; it operates based on the pre-set response option you select.

We may also use automatic data collection technologies to collect certain information:

Personal Information Automatically Collected: We also use cookies and other technologies to collect personal information automatically through your use of the Website as described in the section entitled Information Automatically Collected.

Information Automatically Collected

Cookies & Other Technologies. A cookie is a small file containing a string of characters that may be sent when you visit our Website. Cookies might be used for the following purposes: (1) to enable certain functions; (2) to provide analytics; (3) to store your preferences; and (4) to enable ad delivery and behavioral advertising.

Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves, some may expire after a few minutes while others may expire at a later time. Cookies placed by the site you’re visiting are sometimes called “first party cookies,” while cookies placed by other companies are sometimes called “third party cookies.”

The Website may use cookies that are sent by us or our third-party services. The use of cookies and other technology, described below, allows us to make our Website more responsive to your needs by delivering a better and more personalized experience to you. We may use these cookies to identify you as a valid user, to ensure that no one else can sign on simultaneously with your account from another computer and to help us serve you better based on your registration preferences. We may also use cookies to help us facilitate any promotions or surveys that we provide. You can reset your browser to refuse cookies or to indicate when a cookie is being sent. By changing your preferences, you can accept all cookies, you can be notified when a cookie is set, or you can reject all cookies. If you do so and cookies are disabled, you may be required to re-enter your information more often and certain features of our Website may be unavailable.

The following information may automatically be received and/or collected from you through the Website: IP address, browser type, browser language, internet service provider (ISP), resource requested, date and time of resource request, and HTTP referring resource (if provided by the browser), operating system, and/or clickstream data. We aggregate this data, and may combine this data with other information we collect about you to better understand how visitors use our Website, improving user experience, and to help manage, maintain, and report on use of our Website. We also store IP addresses for fraud detection and prevention purposes.

Third-Party Service Providers: We sometimes utilize third-party service providers to help us track the activity within the Website. These third parties may use cookies and other tracking technologies. Our third-party service providers include the following.

Google Analytics (see below)

Analytics: We may use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the Site (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the Site. For more information about Google Analytics or to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en. You can also obtain additional information on Google Analytics’ data privacy and security at the following links:

More Information. You may learn more about cookies and how to opt out of them by visiting the following third-party website: http://www.allaboutcookies.org/.

Do Not Track Signals

The Website does not respond to Do-Not-Track (“DNT”) signals. To find out more about DNT, you may wish to visit the following third-party website www.allaboutdnt.com. The Website does not respond to

Purposes of Information Collection and Processing

We use information to provide you with a superior experience and, as necessary, to administer and manage our operations. We use your personal information in the following ways:

To comply with our legal and regulatory obligations;
To provide you with information or services that you request from us;
To fulfill any other purpose for which you provide it;
To provide you with functionality of the Website;
To provide client service and/or marketing products or services;
For our legitimate interests or those of a third party;
To conduct research and perform analysis to measure, maintain, protect, develop, and improve our products or services, including developing new features and services;
To provide, operate, maintain, analyze, enhance, and improve the Website and related products and services offered by JWF;
To administer, enhance, and communicate with you regarding our events, marketing, and advertising;
To make communications necessary to notify you regarding order confirmations, products, services, market research, requests, marketing, security, privacy, and administrative issues; and/or
In any other way we may describe when you provide the information or for any other purpose with your consent or to comply with applicable law.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. The table below explains why we process your personal information:

How we process your personal information	Our reasons
To provide information about our products and/or services to you	To take steps at your request before entering into a contract
To prevent and detect fraud against you or our organization	For our legitimate interests or those of a third party, i.e. to minimize fraud that could be damaging for us and for you
Processing necessary to comply with professional, legal and regulatory obligations that apply to our business, e.g. under health and safety regulation or rules issued by our professional regulator	To comply with our legal and regulatory obligations
Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies	To comply with our legal and regulatory obligations
Ensuring business policies are adhered to, e.g. policies covering security and internet use	For our legitimate interests or those of a third party, i.e. to make sure we are following our own internal procedures so we can deliver the best service to you
Operational reasons, such as improving efficiency, training, and quality control	For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you at the best price
Ensuring the confidentiality of commercially sensitive information	For our legitimate interests or those of a third party, i.e. to protect trade secrets and other commercially valuable information To comply with our legal and regulatory obligations
Statistical analysis to help us manage our business, e.g. in relation to our financial performance, customer base, product range or other efficiency measures	For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you at the best price
Preventing unauthorized access and modifications to systems	For our legitimate interests or those of a third party, i.e. to prevent and detect criminal activity that could be damaging for us and for you To comply with our legal and regulatory obligations
Updating and enhancing customer records	For the performance of our contract with you or to take steps at your request before entering into a contract To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about existing orders and new products
Statutory returns	To comply with our legal and regulatory obligations
Ensuring safe working practices, staff administration and assessments	To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, e.g. to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you
Marketing our services to existing and former customers, third parties who have previously expressed an interest in our services and/or third parties with whom we have had no previous dealings.	For our legitimate interests or those of a third party, i.e. to promote our business to existing and former customers
External audits and quality checks, e.g. for ISO or Investors in People accreditation and the audit of our accounts	For our legitimate interests or a those of a third party, i.e. to maintain our accreditations so we can demonstrate we operate at the highest standards To comply with our legal and regulatory obligations

How We Disclose Your Personal Information

We may disclose personal information that we collect or that you provide as described in this Privacy Notice to our affiliates, contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this Privacy Notice. Whenever we engage a service provider, we require that its privacy and security standards adhere to this Privacy Notice and applicable state privacy legislation.

We may process and transfer your personal information in and to a foreign country, with different privacy laws. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country.

You are welcome to contact us to obtain further information about our policies regarding service providers. See the Contact section below.

Your State Data Privacy Rights

Residents of certain jurisdictions, such as California, Virginia, Colorado, Utah, Connecticut, and Nevada, may have additional rights with respect to their Personal Information, including the right to know and request disclosure, the right to confirm, the right to access, the right to delete, the right of correction, the right to obtain a copy, and the right to opt-out of the use and sharing of Personal Information.

If you are a resident of a state with a consumer data privacy law that is applicable to JWF, we will endeavor to respect the consumer rights granted to you under the applicable statute. To contact us about these rights, please contact info@jwftechnologies.com with “PRIVACY” in the subject line.

Retention of Information

We will keep your personal information for as long as necessary to fulfill the purposes we collected it for and in accordance with our internal document retention policy and any applicable laws. We will retain and use personal information as long as you have an account with us or we are providing products and/or services to you. Thereafter, we will keep your personal information for as long as is necessary:

To respond to any questions, complaints or claims made by you or on your behalf;
To show that we treated you fairly; or
To keep records required by law.

We will not retain your personal information for longer than necessary for the purposes set out in this Privacy Notice. Different retention periods apply for different types of personal information.

Under some circumstances, we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

Personal Information Storage

All personal information is stored on databases and/or servers that are operated by us and/or our third-party vendors.

Not Intended for Use Outside U.S.

The Website is primarily intended for use within the United States. The Website may function in countries other than the United States. If you use the Website from outside the United States, you explicitly accept that your personal information may be transferred to, stored, and processed in the United States where laws regarding processing of personal information may differ than the laws of other countries.

Security

To protect your personal information in our custody or control from theft, unauthorized access, use, modification and disclosure, and to maintain its accuracy and integrity, we have implemented reasonable technical, physical and administrative security measures. These measures include:

Stored on secure servers behind firewalls;
Encrypted payment transactions using SSL or other technology; and
Other measures to secure the personal information from accidental loss and from unauthorized access, use, alteration, and disclosures.

Although we have implemented reasonable safeguards, please note that no electronic transmission of information can be guaranteed to be entirely secure. You acknowledge and agree that we are not responsible for the theft, destruction, or inadvertent disclosure of your personal information. In the unfortunate event that your personal information is compromised, we may notify you by e-mail (at our sole and absolute discretion) to the last e-mail address you have provided us in the most expedient time reasonable under the circumstances; provided, however, delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation.

Information may be held at our offices and those of our third-party agencies, service providers, representatives and agents as described above (see How We Disclose Your Personal Information). Some of these third parties may be based outside the United States.

Children’s Information

The Website is marketed for, and directed to, purchase by adults or with the consent of adults. Individuals under the age of 18 (or the age of majority in their jurisdiction of residence, if different) are not permitted to use the Website without the supervision of a parent or legal guardian.

We do not knowingly collect or solicit personal information from anyone who we know to be under the age of 16, or knowingly allow such persons to use the Website. Should we learn that someone under the age of 16 has personal information through the Website, we will remove that personal information as soon as possible.

If you are under the age of 16, you should use the Website only with the involvement of a parent or guardian and should not submit any personal information to us at all. To the extent possible, any personal information from anyone who we know to be under the age of 16 will be destroyed.

Links to Other Websites

The Website may contain links to other websites of interest. Once you have used these links to leave our Website, you should note that we do not have any control over other websites. Therefore, we will not be responsible for the protection and privacy of any information you provide whilst visiting such other websites and such Websites are not governed by this Notice. You should exercise caution and look at the privacy policy applicable to the website in question.

Terms and Conditions

This Notice is expressly incorporated into our Terms and Conditions. Any dispute between you and us regarding the privacy of your personal information is subject to this Notice and our Terms and Conditions.

Consumers with Disabilities

To request this Notice in an alternative format, please reach out to us at the contact information provided below.

Contact

Questions and requests related to this Notice or the manner in which we or our service providers treat your personal information, or to request access to our collection of your personal information may be directed to us at the following email address: info@jwftechnologies.com. You may also submit requests to exercise your privacy rights by submitting a physical request to:

JWF Technologies, LLC.
3065 Moser Ct.
Hamilton, OH 45011

We will respond to such requests in accordance with applicable law.